Emergency Communications with your Deployed Soldier

To speak to a Red Cross Emergency Communications Specialist, call 1-877-272-7337.

To call free from overseas, use a computer, smartphone or tablet to call the Hero Care Center. Make a call »

Use the Hero Care App to access vital emergency and non-emergency resources for military members, veterans and military families.

Download it on the App Store, get it at Google Play, or text  "GETHEROCARE" to 90999.

Using a computer, smartphone or tablet, you can start a request for services and track its progress from anywhere in the world.

Submit a Request »

When contacting the Red Cross, be prepared to provide the following information. If you do not have all of the information, please use the phone option.

Service member information:

• Full legal name

• Rank/rating

• Branch of service (Army, Navy, Air Force, Marines, Coast Guard)

• Social Security number or Date of Birth

• Military unit address

• Information about the deployed unit and home base unit (for deployed service members only)

Information about the emergency:

• Name and contact for the immediate family member experiencing the emergency (could be spouse, parent, child/grandchild, or grandparent)

• Nature of the emergency

• Where the emergency can be verified (hospital, doctors office, funeral home)